FAQs

Introducing the Weekly Rewards Program

1. What is the Weekly Draw in the Perpetual Rewards Program?The Weekly Draw allows eligible users to redeem 500 Gems in exchange for a Key. This Key grants entry to a weekly rewards draw offering IMX tokens, bonus Gems, and free draw entries.

2. How do I increase my Key tier and earn more rewards?Complete more eligible quests to earn Weekly Points and increase your Key tier until the end of the week (Thursday to Thursday UTC). Click on the progress bar at the top of the screen to reveal the complete list of eligible quests.

3. What is the schedule for the Weekly Draw?

Each Weekly Draw runs from Thursday to Thursday (UTC).

Claim a Key: Redeem 500 Gems for a Key at any time during the week.
Earn Weekly Points: Complete eligible quests to earn Weekly Points and increase your Key tier in real time throughout the week.
Unlock Rewards: At 1am UTC every Thursday, rewards from the previous week become available to unlock.

Eligibility, Participation & Earning Gems

1. What do I need to do to qualify for weekly rewards?Anyone with enough Gems can enter a Weekly Draw.

2. How do I qualify for IMX rewards?In order to qualify for IMX rewards, you will be required to verify your account by linking both a phone number and a social media account.

3. Which quests should I complete to earn Weekly Points and increase my Key tier?You can see the complete list of eligible quests by clicking on the progress bar at the top of the screen.

4. Are there additional rewards for completing more than one quest?Yes. You can unlock even greater rewards by completing multiple eligible quests, claiming your daily Gems, and further engaging with games.

5. How can I earn more gems?

You can earn Gems by completing various activities across Immutable Play, including:

Completing eligible quests from supported games
Watching videos
Following and interacting with supported games
Participating in limited-time campaigns or promotions

New Gem-earning opportunities are added regularly, so check the Rewards and Quests page often to stay current.

6. Do I need an Immutable Passport wallet to participate?

Yes. The Weekly Rewards program is only available to users of Immutable Passport. Previously, users with externally owned account (EOA) wallets (e.g., MetaMask) could collect daily Gems and complete eligible quests, but those wallets are not eligible for the Weekly Rewards program.A one-time migration option will allow each EOA wallet holder to transfer their Gems to an Immutable Passport wallet in the coming weeks. Once migrated, you can retain your gems and progress and continue participating using your Passport wallet.

7. Can I participate in the Weekly Rewards program with an EOA wallet?

Not yet - but we're working on it. Currently, only Immutable Passport wallets can participate in the Weekly Rewards program. EOA wallets (like MetaMask) aren't supported for redeeming Gems or entering the Weekly Draw.However, you're not missing out if you've used an EOA wallet to complete quests and collect Gems. A one-time migration option will allow you to transfer your Gems and progress to a Passport wallet in the coming weeks.Once that's available, you can redeem your existing Gems and join future Weekly Draws - just like everyone else. Rewards are ongoing, so you'll still be able to get value from the Gems you've already earned.

8. Can I participate in the Perpetual Rewards Program from all countries?Immutable Play uses the Immutable Passport for authentication. For details on supported countries, please refer to the Immutable Passport support website.

9. What other criteria apply for participating in the Perpetual Rewards Program?

Terms and Conditions apply. No purchase is necessary to enter or to receive a reward. A purchase does not increase the chance of receiving a reward. The promotion is open worldwide to eligible entrants aged 18+. Where prohibited by law in a country or region, this promotion is void and not available to residents of that country or region; such residents are ineligible, and rewards cannot be received.This promotion is sponsored and promoted by the IMX Ecosystem Foundation and operated by Immutable Play.

10. What if I don't have enough Gems?You can earn more by engaging with Immutable Play - e.g., completing quests, claiming daily Gems, watching videos, or following games.

Redeeming Gems & Weekly Draw Entry

1. How do Gems and Keys work?

You earn Gems by engaging with Immutable Play. Once you collect 500 Gems, you can redeem Gems for a key to enter the current week's Weekly Draw.You may claim one key per week (Thursday to Thursday UTC). Your Key's tier will increase in real-time as you complete more quests throughout the week.Each Key is valid only for that specific Weekly Draw. After the draw is finished, your rewards become available to unlock on Thursday 1am UTC. If you don't unlock them within 30 days, they will expire.

2. How do I enter the Weekly Draw?To enter the Weekly Draw, redeem 500 Gems during any time during the week (Thursday to Thursday UTC) in exchange for a Key. Once redeemed, your Key automatically enters you into the Weekly Draw for that cycle.

3. How many Gems do I need to enter the Weekly Draw?You need 500 Gems to redeem one Key and enter that week's Weekly Draw.

4. Can I redeem more than one Key per week?No. You may only redeem one Key per week.

5. What if I missed this week's redemption window? Can I still enter the Weekly Draw?No. If you don't redeem a Key during the current Weekly Draw's redemption window (Thursday to Thursday UTC), you won't be able to participate in that week's draw.

Key Types and Tiers

1. What are Key types, and how are they determined?There are five types of Keys: Common, Uncommon, Rare, Epic, and Legendary. Your Key tier is based on the eligible quests you completed during the Thursday-Thursday cycle, reflecting your ongoing engagement.

2. What do Key tiers affect?Key tiers determine your placement in the Weekly Draw's reward structure. Higher-tier Keys unlock access to greater portions of the prize pool.

Claiming & Understanding Rewards

1. What kind of rewards can I win?

You may receive:

IMX
Gems
Free entry to following week's draw

2. What's the reward pool for each week?

The total reward pool is reviewed and updated weekly. It includes a mix of rewards such as:

IMX
Gems
Free entry to following week's draw

Each week's pool is distributed across Key Tiers based on how many eligible quests you've completed between - . Click on the progress bar at the top of the screen to reveal the complete list of eligible quests.Furthermore, a dedicated portion of the pool is reserved for the Mythic Reward draw, which offers IMX-only rewards.You can view the current reward breakdown across all Tiers here: View Weekly Draw Tier Rewards

3. When do I need to verify my account?

You'll need to verify your phone number and link a social media account the first time you win IMX tokens. This is a one-time security measure to protect the integrity of the rewards program. Once you've completed verification, you can claim all future IMX rewards without needing to verify again. Non-IMX rewards (such as Gems and Free Entries) can be claimed without verification.

4. How are rewards distributed across Key Tiers?Each Key Tier grants access to a different portion of the Weekly Draw reward pool. As your Tier increases, so does your eligibility for more exclusive and higher-value rewards - including top prizes in the Mythic Reward draw.The Weekly Draw is designed to reward ongoing engagement, with meaningful rewards available at every Tier.You can view the current breakdown of rewards across all Key Tiers here: View Weekly Draw Tier RewardsNote: Tier distributions are updated each week and may change over time.

5. What is the Mythic Reward draw?Mythic Rewards are a special subset of the weekly prize pool composed exclusively of IMX tokens.Anyone who claims a Key is automatically entered into the Mythic Reward draw. Your Key Tier determines which prizes you’re eligible to win.You can see a full breakdown of the Mythic Reward draw here: View Weekly Draw Tier Rewards

6. When can I claim my rewards?At 1am UTC every Thursday, rewards from the previous week become available to unlock.

7. How long do I have to claim my rewards?Rewards expire 30 days after they become available. Make sure to claim them before they expire.

8. What happens if I win a Free Entry?If you receive a reward that grants a Free Entry, it will be automatically applied the next time you redeem Gems in a Weekly Draw. You don't need to take any action.

Verification & Anti-Fraud

1. Why must I verify my phone number or link a social media account?We're dedicated to offering fair, meaningful rewards, so we exclude bots and Sybils. Verifying your phone number and linking a social media account will help us implement anti-fraud measures and strengthen the security of your Passport profile.

2. What is a "Sybil" account?A "Sybil" account is one of many fake or duplicate accounts created by the same individual (or group) to appear as separate users. These accounts can be used to exploit reward programs or otherwise cheat the system. Verifying your account and linking trusted identities such as a phone number or social media profile will help us eliminate these fraudulent accounts and keep the reward process fair for everyone.

Identity Verification

1. Why do I need to verify my identity?Once your total rewards reach a certain amount, we'll ask you to verify your identity before you can claim additional rewards or continue participating in Weekly Draws. This helps us meet regulatory requirements and keep the program fair and secure.

2. What does identity verification involve?You'll be asked to submit your full name, email address, and a screenshot of the wallet address linked to your Immutable Passport. You'll also upload a photo of a valid government-issued ID and a selfie holding that same ID. In addition, if your ID document does not show your current residential address, you will also need to submit a copy of a document that shows your name and address, such as a phone or utility bill, dated within the last 90 days.

3. What documents can I use?

You can submit one of the following:

Passport
Driver's Licence (front and back)
National ID card

A selfie with your document is also required. Where your ID document, such as a Passport, does not show your current residential address, you will also need to submit a copy of a document that shows your name and address. Acceptable proof of address documents include:

A phone bill
A utility bill, such as for water, electricity or gas supply
An internet bill
A bank statement (note that financial details should be redacted by the user prior to submission)

In order to be accepted, these proofs of address must include your full name (matching your ID document) and be dated within the last 90 days.

4. How long does it take to get verified?Submitting your information takes only a few minutes. Our team will review your submission within thirty business days, and will be in touch with you if any additional information is required to complete your verification.

5. Can I still earn rewards while verification is pending?You can continue completing quests and earning Gems, but you won't be able to claim rewards or enter Weekly Draws until your identity has been verified.

6. What happens if I don't complete verification?You'll be blocked from claiming rewards or entering new draws. Any rewards you've already earned will remain on hold until your identity is verified.

7. My identity verification was unsuccessful. What should I do?Please email kyc@immutable.com with your name, email, and Passport wallet address. Our team will help you resolve the issue.

8. Will I be told why my submission was unsuccessful?

If the documents you have submitted are insufficient to complete verification or are unclear, we will let you know and allow you to submit further documents.However, if your verification is unsuccessful for an alternative reason, we are generally unable to provide specific rejection reasons in line with our obligations. Submissions may be declined for several reasons, including unsupported countries, invalid or unclear documents, duplicate use of the same ID, or underage users.

9. Will I need to verify my identity again in the future?You won't need to verify your identity each time you claim rewards. However, we may request additional information in the future if required to meet our compliance obligations.

Common Phone Verification Errors

1. When I verify my phone number, I get the error "Verification attempts limit reached. Please try again in 24 hours." What should I do to fix this issue?This error happens when you've tried to verify your phone number too many times. When you encounter this error, you can return in 24 hours to try and verify the number again.

2. When I verify my phone number, I get the error "We cannot verify phone numbers from your region in compliance with regulations. Some of our services may not be available in your region." What should I do to fix this issue?This error occurs when our verification system flags your phone number as coming from a country we cannot serve in compliance with regulations.

3. When I verify my phone number, I get the error "Our verification system flagged this number and cannot be used. Please contact support if you believe this may be an error." What should I do to fix this issue?This error occurs when our verification system flags your phone number, so you cannot use it to verify your account.

4. When I verify my phone number, I get the error "Invalid or expired code. Please try again." What should I do to fix this issue?This error occurs when you enter the wrong one-time password or if your one-time password has expired. Please double-check the text and enter the correct code. If you haven't received the code in 15 minutes, choose the "Resend code" option to get a new one.

1. Why do I see the error "That didn't work. Go back to the other tab and try again." when linking my social account?This message indicates an issue on the original "rewards" page. To see the specific error, simply return to that tab or window. The system will then display a more detailed message explaining what went wrong, such as "Account already in use" or "Account didn't match."

2. What does "Account already in use" mean when linking my social account?You'll see the message "This account is already connected to another Passport. Please use a different X account to proceed." if the social media account is linked to a different Passport profile. If this happens, either log in with the original Passport that's already connected or try linking a different social media account.

3. What does "Account didn't match" mean when linking my social account?You'll see the message "You previously used a different {platform} account. Make sure you're using that account to proceed." if you're attempting to link an account different from the one you used before. In other words, you're signing in with a new or alternate handle instead of the one on file. Switch to the correct social media handle to complete the linking process successfully.

Managing Linked Accounts

1. Can I link my phone/social to multiple accounts?No, you cannot. Phone numbers and social accounts can only be tied to a single account.

2. Can I unlink my phone/social from the account?Not yet, but we expect to launch a feature in the coming weeks that lets you unlink a phone or a social account from your profile.

Getting Help

1. How do I get support if I have issues linking accounts or verifying information?If you encounter any problems linking social accounts or verifying your phone number, please file a support ticket here.